Shipping policy

SHIPPING

I carry two types of products and they ship differently, so here's a breakdown of what to expect!

Paint, Stamps, Transfers, DIY Supplies & Vintage Finds
These items ship directly from me via USPS, UPS, or FedEx in 3–5 business days. Believe me, it's worth the wait!

• $12 flat rate shipping to the 48 contiguous states
• $15 flat rate shipping to Hawaii and Alaska

Allow extra time during sales and new releases — those get busy around here! 😊

🌡️ Cold Weather Notice: If you're ordering Dixie Belle paint during the cold weather months, I go to great lengths to prevent freezing during shipping. If you live in a cold climate, please track your package and bring it inside promptly. I'm not able to replace paint or liquid items that have frozen.

⚠️ Incorrect Address: Please double-check your shipping address before placing your order! If your package is returned to sender due to an incorrect address, shipping costs will not be refunded.

Apparel & POD Items
Every apparel item is printed just for you by my production partner after your order is placed! Please allow 2–5 business days for production, plus shipping time. Once your order ships you'll receive tracking information at the email used at checkout.

Digital Downloads
Digital items are delivered instantly via email after purchase. Don't see it? Check your spam folder first! 📧

Lost or Delayed Packages
Once a package has been handed off to the carrier, delivery is outside of my direct control. If your package appears lost or delayed, please contact the carrier directly using your tracking number. You're also welcome to reach out to me at shelleywipper@gmail.com and I'll do my best to help!